Educational Benefits (EBI)
  • Little Rock, AR, USA
  • Full Time

Account Service
Major Responsibilities
Responsible for assisting in all administrative and customer service related functions. Under supervision, performs complex
administrative duties following established procedures in all benefits-related areas. This position relies on instructions and pre- established policies, procedures and guidelines to maintain and process benefit-related records, requests and inquiries.
Role Responsibilities
  • Handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Provide forms and other benefit related materials upon request to clients/employees. May be expected to demonstrate knowledge of benefit plan billing, payroll deductions, and Flexible Spending Accounts.
  • Responsible for normal company clerical and administrative duties.
  • Assist in research requests, including timely responses to audit inquiries; may assit in developing and preparing reports, letters, and spreadsheets.
  • Enters benefit related information into Benefit Administration database according to established procedures.
  • Updates and maintains benefits related procedures as necessary.
Professional Qualifications
Knowledge - level of education required, special certifications or licenses
  • High School Diploma or equivalent
Skills - job-specific knowledge and abilities, general business acumen, other required skills
  • Customer Service
  • Benefit Plan Billings
  • Payroll Deductions
  • Flexible Spending Accounts
Technical Competencies - technical or other skills such as position specific software
  • Experience with Microsoft Office (Word, Excel and PowerPoint)
Professional Competencies - leadership, team building, training, financial skills
  • Communicate Effectively
  • Customer Focus
  • Attention to Detail
Educational Benefits (EBI)
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